Cost savings are just one way IT-enabled projects affect an organisation's costs. There are four others.
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Describes the ways in which IT can add value in an organisation, and the number one reason why it often doesn’t. A closed-loop performance improvement system is offered as a means of changing IT from an enabler to a performance driver.
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Customer value-add should be included in the evaluation of proposals for IT projects. This article operationalises the concept of 'value' by breaking it down into four parts.
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